Refund and Returns Policy | Custom Suits & Shirts

Refund and Returns Policy

Thank you for shopping with Custom Suits & Shirts. Each of our pieces is custom-made to reflect your individual measurements, style, and preferences. Because of the personalized nature of our products, our refund and return policy is tailored to ensure both fairness and quality assurance.

1. Made-to-Order Products

All items on our website are made-to-order and crafted specifically for you. As such, we are unable to accept returns or exchanges due to preference changes, incorrect sizing submitted by the customer, or change of mind. Please double-check your size, design selections, and customization details before completing your order.

2. Defective or Incorrect Items

If your item arrives with a production defect or an error on our part (e.g., wrong fabric, incorrect measurements not matching your order, or faulty stitching), we will gladly offer a free replacement or refund.

To request a review, please email [email protected] within 7 days of receiving your order. Include:

  • Your order number
  • Clear photos showing the defect or issue
  • A brief description of the problem

Our team will assess the claim and respond within 2–3 business days. If the issue is confirmed, we’ll arrange for a remake or issue a full refund.

3. Non-Eligible Return Reasons

We cannot offer refunds or replacements under the following conditions:

  • You provided incorrect sizing or measurement information
  • You changed your mind after the product has been produced
  • Minor variations in color due to screen differences or fabric texture
  • Normal wear and tear, accidental damage, or improper care of the garment

Slight measurement tolerances (±1.5 cm) are considered acceptable in custom tailoring.

4. Requesting a Return or Refund (If Approved)

If your request is approved and we ask for the item to be returned:

  • You will be responsible for return shipping costs.
  • Returns must be sent using a trackable shipping method.
  • Once the returned item is received and inspected, we will notify you about your refund or replacement status.
  • Refunds, if granted, will be issued to your original payment method within 3–5 business days.

5. Late or Missing Refunds

If you haven’t received a refund after approval:

  • Recheck your bank or credit card statement
  • Contact your financial institution — processing times may vary
  • If there’s still no sign of your refund, email us at [email protected]

6. Sale or Discounted Items

Custom suits or shirts purchased on promotion or clearance are final sale and not eligible for refund or exchange unless defective.

7. Gift Orders

If your order was marked as a gift and shipped directly to the recipient, we can issue store credit if a return is approved. If it was sent to the gift giver, the refund will go to the original purchaser’s payment method.

8. Shipping Costs for Returns

Unless the item is defective or there is a confirmed production error, customers are responsible for return shipping fees. Shipping costs are non-refundable. If you’re returning an item worth over $75, we recommend using shipping insurance or a trackable courier service.

Still Have Questions?

For any concerns about your order or this policy, please contact our support team at:
📧 [email protected]
We’re here to help and ensure you’re satisfied with your tailored experience.